Dynamic Business Capabilities, LLC
Vienna, VA 22182
Management Consulting, Business Process Improvements, Team/Staff Development, Operational Effectiveness
At Dynamic Business Capabilities we are passionate about helping companies reach their next level of revenue, profitability and impact by helping them improve “the way their business does its business”.
We work with companies on building and maturing their teams and processes.
On the people side of things, we help clients create an environment that promotes employee engagement/retention and innovation. Most engagement improvement efforts have only marginal success, suggesting additional activities to add to already full plates. We have a different approach, we work on building engagement as part of the day-to-day activities. We focus on the types of conversations leaders engage in, building trust and managing the 5 Key Engagement Drivers.
On the process side of things, we help our clients avoid the pitfalls of processes that are dictated from the top or those that are grown organically from the bottom. It’s rare that either of those approaches produce processes that meet the customer, business and staff needs. We use Strategic Process Design to create processes that are right for your company’s size and maturity. The processes focus on providing consistent customer experiences, meeting the business information and management needs and positioning employees for success.
Process Improvement, Employee Engagement/Retention Consulting, Team Development Consulting, Training and Workshops, Speaking
Small to mid-sized companies (10 to 300 employees) that are struggling with their service delivery or want to take their company to the next level but not sure they can scale. Companies that want to be effective in their service delivery so that they can grow and adapt.
These companies need to build out their corporate processes, teams and structures, including how they will communicate, roles, decision making, data and information management, management and review points, and culture. They need processes that are mature and strong enough to support their growth, without being inflexible or restrictive which might hamper their growth.
Industries that we support are Technology companies, Professional Services companies, Government Consulting companies and Non-profit agencies. Any company that delivers services and want to do it in a more effective way that produces a consistent quality customer experience.
Ideal customers are those that are spending too much time dealing with problems, customer issues, and employee issues, are always fighting fires, don’t have time to plan or be strategic or are just spending too many hours working and are exhausted. We can help people get a handle on their operations to reduce issues then look at ways to improve to get them to the next level.
Gretchen Richards, founder of Dynamic Business Capabilities LLC, brings technical and management expertise with over 25 years of combined experience.
Gretchen has worked across multiple disciplines including management consulting, government consulting, telecommunications, software product development, and custom software development.
She has made significant impact at Fortune 500 companies. For MCI, she helped build the team and processes for their network elements bringing in $2 billion of their $6 billion in yearly revenue. She managed the Short Messaging System, SIM Card, and Authentication System for the first mobile network in the United States to provide text messages, Sprint Spectrum.
She used the skills from her experiences building those high-profile, high-performance systems and supporting processes to help small companies successfully grow.
Gretchen, in CIO/COO level positions, successfully helped companies increase profits and revenues getting them to the next level. Growth requires great customer and employee retention, consistent and reliable product/service delivery and effective operations for increasing profits and improving cash flow. Gretchen blends her management experience in building teams, processes and customer bases with her technical experiences to help companies optimize their operations and execution.
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