Values & Fundamental Behaviors at neXco National
At neXco National, we value Community, Collaboration and Growth. We demonstrate these values through the following fundamental behaviors:
HONOR COMMITMENTS
Do what you say you are going to do when you say you are going to do it
BE A FANATIC ABOUT RESPONSE TIME
Have a response time of no longer than 24 hours. If you cannot address something immediately, at a minimum send an acknowledgement that you have received the message and you will respond later
BE ON TIME AND RESPECT EVERYONE’S TIME
If you’re early, you’re on time. If you’re on time, you’re late
ACT WITH HONESTY AND INTEGRITY
PRACTICE RADICAL HONESTY
Communicate openly and transparently. Provide completely honest feedback and talk openly about challenging issues in a respectful and professional manner. Address the issue, not the person.
BE CLEAR ON EXPECTATIONS/OUTCOMES
Discuss objectives up front and establish clear deadlines for all projects, issues, and commitments. Ensure total clarity and gain agreement from those involved
STRIVE FOR EXCELLENCE
TAKE PRIDE IN THE QUALITY OF YOUR WORK
Pay attention to the details and give 100% effort to everything you do. Be relentless about continuous improvement
HAVE A RELENTLESS SOLUTION FOCUSED MINDSET
Maintain optimism in the face of challenges without being discouraged or giving up
DELIVER AN OUTSTANDING MEMBER EXPERIENCE
Make decisions through a lens of: “what is in the best interest of the members”
GO THE EXTRA MILE
Be willing to do whatever it takes, and more, to accomplish your goals
DELIVER RESULTS
Set high goals, track your progress and hold yourself accountable for achieving the results
BE PROCESS ORIENTED
Create highly efficient, effective and repeatable processes
FORECAST AND ANTICIPATE
Solve problems before they happen by anticipating future needs and addressing them in advance. Strive to prevent issues, not merely fix them
BE RESOURCEFUL AND FIND A WAY
Take personal responsibility for making things happen and looking for how we can do it, rather than explaining why it cannot be done, or making excuses
CULTIVATE AN ENVIRONMENT OF TEAM UNITY & COLLABORATION
PLACE THE TEAM’S GOAL ABOVE THE INDIVIDUAL’S GOAL
Have an eagerness to sacrifice personal interest or glory for the good of the group
PRACTICE EXTREME OWNERSHIP
Practice a mindset of zero excuses and take full responsibility for yourself and your team. Do not place blame elsewhere and do not complain.
LISTEN GENEROUSLY
Be present and engaged. Listen with care and empathy. Do not pass judgment.
CHECK YOUR EGO AT THE DOOR
Make sure every decision is based solely on advancing the team’s goals. Do not take things personally
EXPECT EVERYONE TO ACT AS A LEADER
Coach and empower others to step up as leaders. Set the expectation that everyone is a leader. Even if an individual does not have an official leadership title, they should act as a leader and find a way to contribute to the team’s goals
PRACTICE BLAMELESS PROBLEM SOLVING AND SELFLESSNESS
Don’t point fingers or place blame, instead learn from every experience and move on
BE AN AMBASSADOR OF YOUR TEAM
Be committed to supporting your team’s goals and values
CREATE WIN/WIN SOLUTIONS FOR EVERYONE
Support others and help them reach their goals. Share information, tips, and best practices freely
PRACTICE GENUINE COMPASSION
Remember that everyone is trying to do their best, pay attention to things that make everyone unique, acknowledge their specialness. Treat everyone as individuals, not numbers
CELEBRATE SUCCESS AND HAVE FUN
Demonstrate meaningful acknowledgement and appreciation throughout the team