Values & Fundamental Behaviors at neXco National

At neXco National, we value Community, Collaboration and Growth. We demonstrate these values through the following fundamental behaviors:

HONOR COMMITMENTS

Do what you say you are going to do when you say you are going to do it

BE A FANATIC ABOUT RESPONSE TIME

Have a response time of no longer than 24 hours. If you cannot address something immediately, at a minimum send an acknowledgement that you have received the message and you will respond later

BE ON TIME AND RESPECT EVERYONE’S TIME

If you’re early, you’re on time. If you’re on time, you’re late

ACT WITH HONESTY AND INTEGRITY

PRACTICE RADICAL HONESTY

Communicate openly and transparently. Provide completely honest feedback and talk openly about challenging issues in a respectful and professional manner. Address the issue, not the person.

BE CLEAR ON EXPECTATIONS/OUTCOMES

Discuss objectives up front and establish clear deadlines for all projects, issues, and commitments. Ensure total clarity and gain agreement from those involved

STRIVE FOR EXCELLENCE

TAKE PRIDE IN THE QUALITY OF YOUR WORK

Pay attention to the details and give 100% effort to everything you do. Be relentless about continuous improvement

HAVE A RELENTLESS SOLUTION FOCUSED MINDSET

Maintain optimism in the face of challenges without being discouraged or giving up

DELIVER AN OUTSTANDING MEMBER EXPERIENCE

Make decisions through a lens of: “what is in the best interest of the members”

GO THE EXTRA MILE

Be willing to do whatever it takes, and more, to accomplish your goals

DELIVER RESULTS

Set high goals, track your progress and hold yourself accountable for achieving the results

BE PROCESS ORIENTED

Create highly efficient, effective and repeatable processes

FORECAST AND ANTICIPATE

Solve problems before they happen by anticipating future needs and addressing them in advance. Strive to prevent issues, not merely fix them

BE RESOURCEFUL AND FIND A WAY

Take personal responsibility for making things happen and looking for how we can do it, rather than explaining why it cannot be done, or making excuses

CULTIVATE AN ENVIRONMENT OF TEAM UNITY & COLLABORATION

PLACE THE TEAM’S GOAL ABOVE THE INDIVIDUAL’S GOAL

Have an eagerness to sacrifice personal interest or glory for the good of the group

PRACTICE EXTREME OWNERSHIP

Practice a mindset of zero excuses and take full responsibility for yourself and your team. Do not place blame elsewhere and do not complain.

LISTEN GENEROUSLY

Be present and engaged. Listen with care and empathy. Do not pass judgment.

CHECK YOUR EGO AT THE DOOR

Make sure every decision is based solely on advancing the team’s goals. Do not take things personally

EXPECT EVERYONE TO ACT AS A LEADER

Coach and empower others to step up as leaders. Set the expectation that everyone is a leader. Even if an individual does not have an official leadership title, they should act as a leader and find a way to contribute to the team’s goals

PRACTICE BLAMELESS PROBLEM SOLVING AND SELFLESSNESS

Don’t point fingers or place blame, instead learn from every experience and move on

BE AN AMBASSADOR OF YOUR TEAM

Be committed to supporting your team’s goals and values

CREATE WIN/WIN SOLUTIONS FOR EVERYONE

Support others and help them reach their goals. Share information, tips, and best practices freely

PRACTICE GENUINE COMPASSION

Remember that everyone is trying to do their best, pay attention to things that make everyone unique, acknowledge their specialness. Treat everyone as individuals, not numbers

CELEBRATE SUCCESS AND HAVE FUN

Demonstrate meaningful acknowledgement and appreciation throughout the team